Return conditions
Returns require proof of order, product condition, and reason classification (logistics damage, functionality issue, mismatch, etc.).
Return rules
Return flow and evidence requirements.
Use this page before opening returns so your request matches regional policy and inspection rules.
Required evidence
Order number, photos of issue, device serial, and short problem description are mandatory for fast routing.
Inspection standard
Returned devices are checked in 2-3 business days. Missing accessories or signs of misuse can reduce refund amount.
Reship and exchange
If replacement is possible, exchange logistics and service credit follow the same form and inspection result.