Frequently Asked Questions
Auren M1 Pet Pendant
What is Auren M1?
Auren M1 is the world's first AI-native pet pendant. It captures life from your pet's perspective using an always-on camera with smart motion detection, builds a digital twin that evolves with your pet, and provides a 3-stage precision locator if your pet goes missing.
Is Auren M1 waterproof?
Yes. Auren M1 is rated IP67 waterproof, meaning it can withstand rain, splashes, and brief submersion. It's designed for everyday outdoor adventures with your pet.
How long does the battery last?
The 800mAh battery provides all-day wear with smart recording bursts (e.g., 10s every 3min when motion is detected). Battery life varies based on activity level, but typical use lasts a full day. Charging is via magnetic pogo-pin cable.
Does Auren M1 work with any collar?
Auren M1 comes with the Auren collar-band, which attaches securely to most standard pet collars (dogs and cats). The ergonomic drop design ensures comfort for pets of all sizes.
How does the locator work?
Auren M1 uses a 3-stage precision system:
- Long range: GPS + 4G assisted location
- Mid range: Bluetooth AoA direction finding (under 15 degrees error)
- Last 10 meters: Live 720p video + 16 RGB strobe lights
You don't just see where your pet is — you see what your pet sees.
Is my pet's data private?
Absolutely. Auren M1 features a physical, unbypassable white LED that blinks whenever the camera is active. No software tricks, no hidden recording. All data is processed securely and stored privately.
What is Auren Care?
Auren Care is an optional monthly subscription (4.9/month) that provides AI health reports, 24/7 vet chat, and an advanced digital twin experience for your pet.
What's in the box?
- Auren M1 pendant
- Auren collar-band
- Magnetic charging cable
- Quick start guide
- 1 month of Auren Care (optional)
Shipping & Returns
Do you offer free shipping?
Yes, we offer free standard shipping worldwide. Estimated delivery times vary by region (3-15 business days). See our Shipping Policy for details.
What is your return policy?
We offer a 30-day return guarantee. If you're not satisfied with your Auren M1, you can return it within 30 days for a full refund. See our Refund Policy for full details.
Does Auren M1 come with a warranty?
Yes, all Auren products come with a 1-year manufacturer warranty covering defects in materials and workmanship.
4G Connectivity
Does Auren M1 require a SIM card?
Auren M1 uses built-in 4G connectivity (included with Auren Care subscription). No separate SIM card or carrier plan needed — it works out of the box in supported regions.
Which regions support 4G connectivity?
Auren M1 4G connectivity is available in most regions worldwide. Specific carrier coverage depends on your location. Contact us at info@auren.pet for regional availability.
Still have questions?
Reach out to us at info@auren.pet or visit our Support Center.